Surveys returned: 137
Evaluation of existing services:
| Excellent | Good | Fair | Poor | Don't Know | ||
| Information desk service | 73% | 18% | 0% | 0% | 10% | |
| Literature search by a librarian | 71% | 12% | 1% | 0% | 17% | |
| Article Request | 73% | 10% | 2% | 0% | 15% | |
| Classes or one-on-one training | 16% | 9% | 2% | 1% | 73% |
Our comments: It is encouraging to know our existing services are well recieved. It is now obvious to us that our clients are either unaware that we provide training or they have not had a chance to take advantage of it . We teach classes on request and we are always willing to provide one-on-one training as needed. If you would like to brush up on your literature searching skills, or if you just need a little help with common computer applications, just let us know!
Likeliness to use possible new services:
| Very Likely | Likely | Un-likely | Very Unlikely | Not Sure | ||
| Chat/Instant Message reference | 7% | 22% | 20% | 36% | 16% | |
| Reservable meeting/training room | 12% | 24% | 18% | 35% | 7% | |
| Online tutorials | 27% | 38% | 17% | 11% | 7% | |
| Refer a patient to the library for info | 33% | 35% | 17% | 9% | 6% | |
| Remote login to library content | 60% | 21% | 9% | 4% | 6% |
Our Comments: Your input suggests we may not pursue all of these services at this time, however, we will definitely pursue a way to extend electronic access to more of our library patrons. Currently this service is limited to physicians. If you are interested in having remote access to the library electronically, please come speak with us! In addition, we have always been a place to refer patients to the library for more health related information. We will continue to provide this service, but we would like to encourage more of our caregivers to take advantage of the service. If you would like a free "Info Rx" pad to direct your patients to the library after a visit, you need only ask us!
Electronic versus print materials:
We asked whether you agreed with the following statement:
"It would be okay with me if most of the library's content were availble electronically rather than in print"
38% of respondents said they strongly agreed, and 31% agreed, while 16% and 9% disagreed or strongly disagreed. 6% were neutral.
Our Comments: We feel that because only 25% (16+9%) responded negatively to the idea, a transition to a more electronic library environment is definitely in our future. We will certainly maintain a small browsing collection of our most important journals in print and online, but the majority will become "online-only". If you didn't already tell us, please let us know which journals we ought keep in their print formats for easy browsing.
Journal suggestions:
Along those lines, we asked you to list journals of importance to you and your profession. More than 270 total titles were given, resulting in a list of 163 individual titles, many of which we already subscribe to. As we renew our existing collection, we will incoroporate some new titles to reflect user demand. We cannot afford to subscribe to every title nominated, so we apologize if we do not obtain your favorite title. Please don't hesitate to talk to us about it, though!
Your Comments:
We asked how we could help make your job easier, and you gave us great feedback! We are heartened to have so many positive compliments for the library. We also hear that you would like more afterhours access to the library. We were unfortuntaly required to end the former method of afterhours access via a keypad on the back door after we experienced several thefts. We will take your comments to our leadership to see if we can find another way to allow access to our patrons while the library is not staffed. We welcome your ideas! For a full listing of comments, click here. You can also read and download the full survey report here, and copies are available at the information desk in the library.
Demographics:
Administration- 3%, Allied Health Professionals- 12%, Department Heads/Managers- 10%, Interns/Residents- 3%, Nurses- 22%, Physicians- 42%, Other- 8%.
We thank you for your input!
Download Full Report (Word)
